Every question answered — from first thought to follow-up

No. You do not need to be registered with any NHS GP practice to see us. You do not need a referral, a GP number, or any existing medical records with us. You simply book and attend.

This makes us particularly useful for tourists, visitors, students new to the area, people who have recently moved, or anyone who cannot access their NHS GP in time.

Every doctor at OUR GP holds an active, verified GMC (General Medical Council) licence to practise. You can independently verify any doctor’s registration on the GMC website at any time by searching their name or GMC number.

Our doctors bring extensive experience from both NHS and private practice. OUR GP is also regulated by Healthcare Improvement Scotland, the national healthcare regulator — the same body that regulates NHS services in Scotland.

The core medical care is the same — our GPs are trained to the same standard and follow the same NICE clinical guidelines. The difference is access and time:

• NHS appointments are typically 10 minutes; ours are 30 minutes as standard
• NHS waiting times can be weeks; we offer same-day and next-day appointments
• With us, you choose your appointment time and type (in-person, video, phone)
• We offer 500+ blood tests not routinely available on the NHS
• All consultation notes are shared directly with you after the appointment

Absolutely. We see tourists, visitors and travellers regularly. You do not need to be a UK resident, registered with a UK GP, or have a UK address. Visitors from outside the UK are very welcome.

Common reasons visitors see us include: needing a prescription for a medication they take regularly, acute illness while travelling, travel health advice, or fit-to-fly certificates. We can issue private prescriptions which can be dispensed at any UK pharmacy.

Yes — students are one of our most important patient groups. We see students from University of Dundee, Abertay University and the University of St Andrews regularly. Students often find NHS GP access difficult when studying away from home, and we fill that gap.

We can help with: contraception, mental health support and referrals, STI screening, skin conditions, anxiety and depression, pain, chronic conditions, and complex issues where you feel your NHS GP doesn’t have enough time for you.

Everything is fully confidential. We do not contact your parents, university or NHS GP without your consent.

As fully trained GPs, we can assess and manage the full breadth of general medicine. Common presentations include:

• Acute illness: infections, chest problems, UTIs, skin conditions, pain
• Chronic conditions: diabetes, hypertension, thyroid issues, asthma
• Mental health: anxiety, depression, stress, sleep disorders
• Men’s and women’s health: hormones, sexual health, menopause, PCOS, erectile dysfunction
• Preventive health: health checks, cancer screening markers, lifestyle review
• Referrals to specialists when needed

If your condition requires emergency care, please call 999 or attend A&E. We do not provide emergency services.

We are based at HEAL Physiotherapy, 14 Dudhope Street, Dundee DD1 1JU — a short walk from Dundee city centre. The premises has on-site parking available for patients.

We are accessible from across the region: Dundee city centre is about 5 minutes away by car or foot, and public transport links (bus and train) are excellent. Patients regularly travel from Perth, St Andrews, Kirkcaldy, Forfar, Arbroath and the wider Tayside and Fife areas.

We accept all major debit and credit cards. Payment is typically taken at the time of booking or at the appointment. We do not invoice after the fact for most services.

We do not accept cash as the sole payment method — please bring a card.

We are a registered provider with Helix Health Insurance — Helix policyholders can use their cover directly with us. Please have your policy details ready when you book.

For other insurers (BUPA, AXA, Vitality, WPA and similar), we are not currently on their direct billing panels. This means you pay us directly, then claim reimbursement from your insurer. We will provide a full itemised receipt and, where needed, a GP letter or clinical summary to support your claim. Most of our services are recognised by major UK insurers for reimbursement purposes — but please check your specific policy terms before booking.

No. We believe in complete price transparency. The consultation fee covers the full 30-minute appointment including examination, clinical assessment, and advice. The price includes a private prescription. Please note your pharmacy will charge the cost of medication. If additional services are needed (blood tests, a certificate), these are priced separately and you will always be told the cost before you commit.

Blood test prices depend on which tests are ordered. We will always discuss the test options and their costs with you during the consultation before anything is processed.

Yes. We provide a full itemised receipt for all services. If you require a formal invoice (for employer reimbursement, insurance claims, or tax purposes), simply ask at the time of your appointment or contact us afterwards and we will issue one.

A private prescription is a legitimate prescription issued by a GMC-registered doctor, exactly like an NHS prescription — the difference is in how it is funded. With a private prescription, you pay the pharmacy’s dispensing price for the medication rather than the NHS prescription charge.

Private prescriptions are accepted at any UK pharmacy and are legally identical in clinical terms to NHS prescriptions. For many common medications, the pharmacy dispensing cost of a private prescription is very similar to — or sometimes less than — the NHS prescription charge in England.

Our doctors can prescribe the vast majority of medications available in the UK — including antibiotics, painkillers, hormone treatments, blood pressure medications, antidepressants, contraceptives, topical treatments, and many more.

There are some limitations. We follow GMC prescribing guidelines and will only prescribe what is clinically appropriate based on an assessment. We do not prescribe:

• Controlled drugs (Schedule 2 or 3 — e.g. strong opioids, benzodiazepines) without a specialist assessment or documented clinical need
• Medications that require specialist initiation or monitoring not available at a GP level
• Anything for which there is no clinical indication following our assessment

If you have been on a medication long-term from a specialist, we will generally be able to bridge-prescribe it while you access the appropriate specialist channel.

Yes — this is one of our most common requests from visitors and tourists. If you take regular medication at home and have run out or can’t access your usual supply, we can often prescribe an equivalent UK-available medication following a short consultation.

It is very helpful if you can bring: the original packaging of your medication (showing the drug name and dose), any documentation from your home doctor, or a clear photograph of your prescription label. The more information you have, the easier and faster the consultation will be.

Any pharmacy in the UK can dispense a private prescription. This includes all major high street pharmacies (Boots, Lloyds Pharmacy, Well Pharmacy) as well as independent pharmacies. Simply hand over your prescription exactly as you would an NHS one.

Pharmacy prices for private prescriptions vary. For common medications, it is worth phoning ahead to compare prices, as some pharmacies are significantly cheaper than others for the same drug.

For simple, straightforward requests — such as a repeat prescription for a medication you have taken long-term with no changes — we offer a prescription-only appointment at a shorter consultation length. Please contact us to discuss whether this is suitable for your situation.

We do not issue prescriptions without any clinical assessment. This protects both you and us, and is a requirement under GMC prescribing guidelines. Even a brief telephone or video consultation counts as an assessment.

Yes. As fully qualified GPs, we can issue referral letters to private specialists. A GP referral letter from OUR GP is accepted by private hospitals, independent specialists. However, we are currently unable to refer to NHS consultant pathways.

If you need to see a specialist, we will write a comprehensive referral letter detailing your history, examination findings, test results, and the clinical question. This means you don’t have to re-explain everything when you get there.

Only if you want them to be. By default, we do not contact your NHS GP. Your visit is entirely between you and us.

However, if it would be clinically beneficial for your NHS GP to know about your visit — for example, if we have identified a new condition, changed a medication, or arranged a referral — we will recommend sharing the information and will always seek your explicit consent before doing so.

If you would like us to send a summary to your NHS GP, we’re happy to do so — just ask.

You automatically receive a copy of your consultation notes after every appointment — this is our standard practice. You do not need to make a formal subject access request for routine records.

If you need a full copy of all your records held by us (for example, for a legal case or insurance purpose), contact us and we will process a formal data subject access request in accordance with UK GDPR. We aim to respond within 30 days.

Absolutely. Many of our patients see us regularly for ongoing care — chronic disease management, repeat prescriptions, annual health checks, and follow-up appointments. We maintain a record of your history and can provide continuity of care over time.

You can continue to use your NHS GP alongside us, or you may prefer to use OUR GP as your primary point of contact for healthcare. The choice is entirely yours.

We take all feedback seriously and want to resolve any concerns quickly. In the first instance, please contact us directly — by email at admin@ourgp.co.uk or by phone on +44 7857 761328. We will acknowledge your concern within 2 working days.

If you feel your concern has not been resolved satisfactorily, you can escalate to:

• Healthcare Improvement Scotland — our regulatory body
• The GMC — if your concern relates to a doctor’s conduct or fitness to practise
• The Scottish Public Services Ombudsman (SPSO) — for complaints about private healthcare providers