Frequently Asked Questions (FAQs)
Your Questions Answered
At OUR GP Clinic, we understand that choosing private healthcare can come with a few questions.
Below you’ll find answers to the most common queries about our private GP services, health checks, appointments, and payments.
If your question isn’t listed, please don’t hesitate to contact us, and our friendly team is always happy to help.
Booking a consultation with a private doctor at OUR GP in Dundee is quick and simple. You can choose the method that suits you best:
1. Book Online
Use our secure online booking system to choose your preferred date, time, and type of appointment — whether video, telephone, or in-person. Visit our booking portal
2. Call Our Clinic
Speak directly with our reception team on +44 7857 761328, who can help you find the earliest available appointment, including same-day options.
3. Email Us
Send us your enquiry to admin@ourgp.co.uk, and we’ll get back to you promptly with available appointment times.
3. Contact Us Form
Send us your enquiry, from our contact us form. Visit our contact us page.
Whether you need a same-day GP appointment, a routine check-up, or a private health screening, our UK-trained doctors are here to help. Booking privately means no long waits — just fast, flexible access to the care you need.
Booking an appointment at OUR GP is simple and straightforward. You don’t need to transfer your NHS records or go through a formal registration process — just choose your appointment and book.
If it’s your first time with us, you’ll be asked to complete a short online form after booking. It only takes less than a minute and helps our clinicians understand your basic details before your consultation.
Please watch this video on how to book an appointment with Our GP.
Booking a private GP appointment with OUR GP does not affect your registration with your NHS practice, and we encourage all patients to stay registered with their local NHS GP for ongoing NHS services.
We’re also pleased to offer appointments for overseas visitors and anyone temporarily staying in Scotland who needs medical care.
No. We do not share any information with your NHS GP. Only with your consent.
We accept all major credit and debit cards.
Payments are processed securely through our encrypted online payment portal when you book your appointment. Our system uses industry-standard security measures to protect your card details, ensuring your information is safe at every step. You’ll receive instant confirmation once your payment is completed.
While we don’t currently bill insurance companies directly, many of our patients with private health insurance still choose to see us. You simply pay for your appointment at the time of booking, and we’ll provide a clear, itemised receipt that you can submit to your insurer for reimbursement—quick and hassle-free.
If your policy covers private GP consultations, this allows you to reclaim the cost while still enjoying fast access, flexible appointments, and the high-quality care offered at OUR GP.
At the moment we don’t offer payment plans, so appointments are paid in full at the time of booking. However, we keep our pricing transparent and straightforward, with no hidden fees—so you always know exactly what to expect.
In some cases, yes. For urgent medical issues, we can usually refer you directly into the appropriate NHS pathway.
For non-urgent problems, the NHS currently has limited systems for accepting routine outpatient referrals from private clinics. However, we are actively in discussions with NHS Tayside to establish an approved pathway that would allow smooth, safe referral of our private patients into NHS secondary care.
If a referral isn’t possible at the time of your appointment, we’ll talk you through your best options—whether that’s seeing a private specialist or continuing follow-up with your registered NHS GP.
Your care and safety will always guide our recommendations.
Yes — there is no extra charge for a prescription issued during a GP consultation at Our GP.
You can take a private prescription to any community pharmacy. The pharmacist may apply their own dispensing fee in addition to the cost of the medication.
Please note that we cannot prescribe certain controlled drugs, including:
Schedule 2 – High risk of misuse, tightly controlled
Examples: Morphine, Oxycodone, Methadone, Fentanyl, Methylphenidate (ADHD treatment)
Schedule 3 – Lower risk but still controlled
Examples: Buprenorphine, Tramadol, Temazepam, Midazolam, Pregabalin, Gabapentin
Schedule 4 – Reduced risk
Part I: Diazepam, Zolpidem, Zopiclone
Part II: Anabolic steroids
For safety reasons, we cannot issue any prescription to new patients without a GP consultation.
We are also pleased to share that we are working towards a partnership with Gallagher Pharmacy in Dundee to offer a convenient delivery service for our patients’ medications. Once this service is finalised and fully approved, we will make an announcement on our website.
We can provide repeat prescriptions, but there are a few important steps to ensure your treatment is safe and appropriate.
1. Medications started by Our GP
If the medication was originally prescribed by one of our clinicians, simply email us with your request. Our GP will review it and, if appropriate, issue your repeat prescription.
2. Medications started elsewhere
If another practice or specialist initiated your medication, we will need written evidence of your current treatment (e.g., clinic letters, repeat lists, or discharge summaries).
In most cases, you will need to book a consultation so our GP can review your history and ensure the prescription is safe to continue.
Please note that while we always try our best to help, we cannot guarantee that every requested medication can be prescribed. The final decision rests with the GP and will always follow medical guidance, safety standards, and best clinical practice.
When you arrive at OUR GP, our friendly reception team will welcome you.
If you are a new patient and haven’t already completed your health questionnaire online, you’ll be asked to fill it in before seeing your GP. This ensures your doctor has all the essential information to provide safe, personalised care.
Yes, but there is only limited parking at Heal Physiotherapy. However there is paid parking in close proximity.
Please note that parking is at owners risk.
We do accept walk-ins, but availability depends on the day’s schedule. To ensure you get your preferred time, we recommend booking online, where you can view and reserve available appointment slots.
Next-day appointments are usually available on Monday, Wednesday, and Saturday, so if you need to be seen on one of these days, please book at least one day in advance.
Please note, we do not provide emergency medical services. If you believe you are experiencing a medical emergency, call NHS 111 (or 999 if life-threatening) or go to your nearest Accident & Emergency (A&E) department.
Yes, we do.
Cancellation Policy:
At OUR GP, we understand that plans can change. To ensure fair access to appointments and efficient service for all our patients, please review our cancellation policy below:
Standard Cancellations
You may cancel your appointment using the cancellation link provided in your booking confirmation email within 48 hours of your scheduled appointment time.
Late or Same-Day Bookings
Appointments booked less than 48 hours before the scheduled time cannot be cancelled through the cancellation link.
In such cases, please contact our admin team via email, WhatsApp chat, or the contact form on our website to log your request.
Missed Appointments (No-Shows)
Failure to attend an appointment without prior notice may result in the full consultation fee being charged.
Rescheduling
If you need to reschedule, please do so at least 48 hours in advance to avoid any charges. Requests made less than 48 hours before your appointment may not be accommodated.
Exceptional Circumstances
We understand emergencies happen. In such cases, please contact us as soon as possible—our team will review your situation on a case-by-case basis.
Thank you for your understanding and cooperation in helping us provide timely care for all patients.
Late Appointments Policy:
Patients are expected to arrive in good time for their appointment.
If patients arrive more than 10 minutes late?
They have missed their appointment and will need to rebook.
This is to prevent delays to the doctors’ sessions and to ensure fairness for patients who have arrived on time.
We appreciate the effort our patients make to attend on time and therefore do our best to run as close to booked appointment times as possible. Adhering to a Late Patient Policy assists us in doing so. However, due to the nature of a GP surgery, sometimes the doctor or nurse may be running behind. When the clinician is running late our reception staff will advise the patients upon arrival and apologise to them for the delay.
When a patient is less than 10 minutes late:
The receptionist will book the patient in but advise them they are late for their appointment and remind them that they must attend on time in the future.
When a patient is 10 or more minutes late:
Patients who arrive 10 or more minutes late have therefore missed their appointment.
The receptionist will advise them to rebook a new routine appointment at an additional cost. OUR GP has a non-refundable policy.
Further Information:
If a patient calls ahead to say they will be late, this does not alter the policy. If they are going to be late, the receptionist will advise them on the phone that they should rebook, rather than waste a journey. They should also be notified that the appointment fee is non- refundable.
Receptionists are not permitted to interrupt doctors during practice to request them to
see late patients, so to avoid disappointment, please do not ask them to.
Still Have Questions?
If your question isn’t listed here, please contact our reception team.
+44 7857 761328
admin@ourgp.co.uk
or Book an Appointment Online today.